Administrative processes

Variety of systems to optimize your administrative processes

We present to you several systems to optimize your administrative processes. For each, we offer a cloud-based implementation where the system is used as a service, without the need for investment in hardware structure.

  • Request Management System
  • Task Management System
  • Incident Management System
  • Vacation Management System
  • Business Travel Management System

Request management system

The request management system provides easy and fast submissions of the requests in electronic form, which allows a more efficient process of processing, documenting and tracking the actions taken and the current status.

The change in status and the steps in processing a request follows the sequences of actions of the actual work process. The system sends notifications in case of a change in status, which allows the quick removal of problems encountered and reduces negative effects.

Access to the system is provided by registered users based on their authority through a standard WEB browser and and does not require local installation of user’s workstation.

A cloud-based implementation is available whereby the system is used by the customer as a service, without the need for investment in hardware infrastructure, system environment and subsequent and specialized professional support.

The subscription includes:

  • Software updates when a new version is released
  • Configuration and commissioning of the system
  • Training the users to work with the system

Make use of all the key advantages of the system

  • Aggregated information, traceability and transperancy
  • Centralized management
  • Ability to analyze stored data for registered requests, actions taken and the effect of their implementation
  • Opportunity to reduce response time when entering a request

Task management system

The task management system is a modern way to achieve good team effectiveness and optimal results. The system allows managing and optimizing the distribution of working time, execution of projects and tasks. The reports are detailed and they can be filtered by people, period, tasks.

Access to the system is provided by registered users based on their authority through a standard WEB browser and and does not require local installation of user’s workstation.

A cloud-based implementation is available whereby the system is used by the customer as a service, without the need for investment in hardware infrastructure, system environment and subsequent and specialized professional support.

The subscription includes:

  • Software updates when a new version is released
  • Configuration and commissioning of the system
  • Training the users to work with the system

Incident management system

It is important for every organization to properly manage their business processes and minimize the time taken to find solutions for incidents. The incident management system provides assistance through prioritization, tracking and sorting. The system features:

  • Information security incident management system
  • Main activity incident management system

Access to the system is provided by registered users based on their authority through a standard WEB browser and and does not require local installation of user’s workstation.

A cloud-based implementation is available whereby the system is used by the customer as a service, without the need for investment in hardware infrastructure, system environment and subsequent and specialized professional support.

The subscription includes:

  • Software updates when a new version is released
  • Configuration and commissioning of the system
  • Training the users to work with the system

Vacation Management System

With the vacation management system, you save time and effort. Everything happens with a few clicks – application, approval, reference. No more paper and cumbersome process. Employees are happy because they do not have to constantly monitor their direct manager’s calendar to request a meeting to sign their vacation leave application. Everything happens electronically, with email notifications. Managers are also pleased, because they receive complete information about the absences in their team without being more dependent on human resources. All the necessary references are online – by period, person, type of vacation. The electronic system is fully adapted to the labor legislation in Bulgaria.

Access to the system is provided by registered users based on their authority through a standard WEB browser and and does not require local installation of user’s workstation.

A cloud-based implementation is available whereby the system is used by the customer as a service, without the need for investment in hardware infrastructure, system environment and subsequent and specialized professional support.

The subscription includes:

  • Software updates when a new version is released
  • Configuration and commissioning of the system
  • Training the users to work with the system

Business Travel Management System

The electronic system is fully adapted to the labor legislation in Bulgaria.

Access to the system is provided by registered users based on their authority through a standard WEB browser and and does not require local installation of user’s workstation.

A cloud-based implementation is available whereby the system is used by the customer as a service, without the need for investment in hardware infrastructure, system environment and subsequent and specialized professional support.

The subscription includes:

  • Software updates when a new version is released
  • Configuration and commissioning of the system
  • Training the users to work with the system
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